Business and IT Consulting
Business Solutions Delivery
Managed Services Delivery

Business and IT Consulting
VisionQuest delivers business and IT consulting services that enable clients to define and realize their business goals, whether they be creating competitive advantage and increasing profits, providing support for the electronic delivery of government programs and services, or harnessing the benefits of technology to foster community economic and cultural growth. Business and IT Consulting Service capabilities include:

• Business Planning
We help formulate vision for a business, analyzing management, marketing, operations, human resources, and financial business facets to develop innovative business strategies for success.

• Strategic Planning
We inspire thought to develop effective marketing, product, service and IT strategy that aligns with the business vision, goals, and objectives. We develop technology strategy that aligns with business goals and ensures that investments in technology deliver measurable benefits to the organization.

• Business Continuity and Disaster Recovery Planning
We develop business continuity plans that enable business operations to be sustained at all times, under any circumstances, including recover from minor and major disruptions. We develop disaster recovery plans that restore business operations when major, usually catastrophic, events render business operations unusable for an extended period of time.

• Portal Consulting
We assist organizations in the implementation of business portals. We develop business plans and business cases specifically for portal products and services. We craft portal strategic and marketing plans. We assess business needs in the context of portal services, engineer manual and automated processes, and design and manage business transformation.

• Organizational Analysis and Governance
We analyze corporate and department organizational and governance models to identify areas for improvement and design models that align with business strategy and processes. We develop human resource development strategies and plans that make the most effective use of an organization’s most valuable asset – the employees.

• Opportunity Analysis
We analyze corporate and department business and IT opportunities assessing tangible and intangible benefits to determine returns on investment, including when the returns will be realized. The business case will foster the establishment of sound tactical plans and measurable objectives.

• Business Process Engineering
We engineer business processes to align with business strategy, as the cumulative outcomes of business processes ultimately determine the success of a business. We utilize engaging, visual process mapping techniques to analyze the efficiency, effectiveness, and profitability facets of business processes.

• Project Management Consulting
We effectively apply project management knowledge, skills, tools, and techniques to the management of projects. We design and implement project management methodology and project management offices for centralized administrative and support. We specialize in the utilization of the Project Management Institute (PMI) Body of Knowledge (PMBOK) best practices methodology.

• Service Management Consulting
We employ IT Service Management best practices to enable an IT organization to justify the value of IT and reduce costs. We design and implement customer focused IT service processes that improve service quality and increase process maturity within an organization. We specialize in the utilization of IT Infrastructure Library (ITIL) and ISPL best practices methodology.

• Technology Architecture
We explore alternative designs for technology architecture and develop target architecture that leverages on the organization’s existing investments in technology, incorporates new business needs, and considers future directions in technology.

• Market Research
We conduct market surveys for products and services. We identify business requirements, and conduct market research for potential solutions and effectively compile and capture relevant results to enable informed decisions regarding products and services.

• Procurement Management
We advise and guide organizations in the procurement of products and services. We prepare effective solicitation materials utilizing business requirements and templates. We facilitate the selection process to meet objectives using practical, objective techniques. We negotiate contractual agreements and monitor compliance on behalf of the client.

BUSINESS SOLUTIONS DELIVERY
Leveraging on solid, strategic partnerships, VisionQuest delivers business solutions that enable clients to deliver services and manage internal operations in an efficient, effective and economical manner. Business Solutions Delivery capabilities include:

• Business Systems Analysis and Design
We assist businesses by employing industry-standard best practices to discover appropriate solutions to business system needs. Through an analytical process of defining requirements and rigorous evaluation of alternative solutions, we provide businesses with the confidence to make informed choices when investing in new or improved business systems.

• Product Development and Maintenance
We partner with local, national, and international firms for the provision of talented and experienced specialists to develop and maintain solutions for business. We utilize proven, proprietary project management, development, and maintenance methodology to mitigate risk and deliver quality solutions on time and within budget.

• Product Integration and Customization
We partner with local, national, and international firms for the integration and customization of vendor products to maximize functionality and assist businesses to capitalize on modern methods and emerging technologies.

• Service and Operations Management
We employ customer-focused IT service processes that improve service quality through the effective alignment of IT with business. We incorporate meaningful measurement systems for continuous service improvement and specialize in the utilization of IT Infrastructure Library (ITIL) and ISPL best practices methodology.

MANAGED SERVICES DELIVERY
VisionQuest delivers managed services that allow clients to realize the benefits of information technology solutions without having to own, manage or house traditional technology assets. Our Managed Services Delivery capabilities include:

• application and server hosting and management
We provide a cost-effective alternative for organizations requiring a technology platform to deliver services to clients, without the hassles of maintaining the platform. We specialize in content-intensive website and portal applications, departmental or enterprise-wide applications, and database hosting.

We offer a secure and reliable hosting environment in the data centre of the Atlantic Technology Centre to host client’s Windows, SUN or Linux servers and applications. Applications may be resident on client-owned servers housed in VisionQuest cabinets or on VisionQuest owned servers.

Clients may also subscribe to a full suite of server and application management services, whether hosted by VisionQuest in the Atlantic Technology Centre or on client premises.

• Desktop support
VisionQuest offers end-to-end support for client technology environments that may consist of routers, switches, desktops, laptops, printers, file sharing devices and software.

Clients may subscribe to a full suite of desktop support services including: installation and configuration of devices, installation and configuration of software, upgrades to hardware and software, performance monitoring, capacity planning, security and problem (incident) resolution.

• Backup and Recovery
We provide a cost-effective solution for organizations requiring an online off-site data backup or disaster recovery capability. We specialize in backup and recovery for departmental or enterprise-wide applications and databases. Technologies, applications, and databases are housed in a robust, secure environment.